Delivery + Returns
Shipping
We can! Get in touch so we can calculate the shipping costs.
- Where is the jewellery shipped from?
We ship each piece from our London studio. Once you've placed your order, we will send you an email letting you know when we have dispatched your order.
We ship all orders via Royal Mail’s Special Delivery service. We recommend ensuring that someone is present to accept delivery, to avoid delays in receiving your order.
We currently offer free delivery on all orders!
Courier services can be booked by special request - please note this may incur additional charges.
Your jewellery will come in a beautifully branded white Annabel B shopper bag, with black text branding. Within the bag, your jewellery will be individually boxed in a branded Annabel B gift box.
If you’d prefer to receive your order in unbranded packaging, please email us with your order reference, so that we can arrange this for you.
All international orders are sent via Royal Mail’s Tracked service, which includes insurance. We will send you an email letting you know when we have dispatched your order.
Please note: As a customer, you are responsible for paying any customs and duty or taxes incurred in the country of destination. Your local customs office can help you understand these costs.
If you would like to change the delivery date or address of your order - or if there is an error - it is your responsibility to inform us as soon as possible. We will work to try and accommodate this request, however Annabel B Jewellery cannot be held responsible for any delivery delays once the order has been dispatched and is in the postal service’s possession. Orders will only be dispatched once payment has been received in full and approved.
Returns
Online Returns Policy
All website orders are individually handmade to order and therefore all Annabel B Jewellery sales are final, in line with the UK’s Consumer Contracts Regulations: made-to-order items cannot be cancelled or returned unless faulty. As such, we cannot accept any returns, unless an item has arrived to you faulty, or we have made a mistake with your order. In such cases, please contact us as soon as possible and we will do our best to resolve the issue.
If you wish to cancel an order before it has been made, please contact us within 48 hours of placing the order.
Where possible, orders should be returned with both the items and all packaging in their original condition - unworn; securely wrapped; including our delivery slip. Please mark as ‘Return’ on the external packaging; items for inspection must be sent at your risk and cost. The cost of the returns must be covered by the customer.
For international returns:
Please clearly state on the customs form that this is "returned item sent back to vendor”. If not clearly stated, any customs charges incurred by the Seller will be deducted from your refund, or charged to you in cases where items are sent back for repair/resizing.
We advise you to post items back to us via Royal Mail Special Delivery Tracked service, and make sure to keep a note of your tracking number. We are not responsible for lost packages and we cannot issue a refund in the event that your package is lost or damaged. Please get in touch with us for the Return Address.
All items received will be reviewed by Annabel herself and any item displaying damage deemed to be a result of misuse, accidental damage or fair wear and tear caused by you will not be accepted as faulty.
If a fault or defect is confirmed by us, you will then have the option to receive a replacement, have the item repaired, exchange it for an alternative item or receive a full refund.
Any refunds will be issued to the original payment method to the value of the item printed on the original receipt.
We have the right to deny a return if the merchandise returned does not meet our return policy requirements.