UK DELIVERY

UK standard delivery is £3.95 or FREE for orders over £200, it takes 2-4 working days.

UK Express delivery is £5.95 and arrives next working day is ordered before 1pm.

Please note: This excludes custom orders.

INTERNATIONAL DELIVERY

Standard International delivery is  £12 and takes 5-7 working days

Please note:  We cannot deliver to P.O boxes

Orders may be subject to customs duties and taxes.  You will be contacted by the courier for additional payment which must be paid before delivery.  Delays to duties and tax payments will delay the receipt of your order.  For further details please contact hello@annabel-b.com.

If your item is not suitable we are happy to exchange or refund your purchase within 30 days of receiving the order.  This excludes earrings, engraved items and other custom orders.

Proof of purchase is required to process any returns and items must be returned unworn and in original packaging.

If you are concerned about a faulty item, please contact our customer service team here for further guidance and we will be happy to talk through the options available.

Please make sure you have your order number and email address used for the order along with a photo of the issue.

Items bought from another retailer:

We cannot accept returns or exchanges for items purchased from one of our retailers.  Please contact them directly for exchanges and refunds.

We can make customisations to some of the pieces, please get in touch with us by emailing hello@annabel-b.com to discuss your requirements.

This isn't always possible if your order has been sent out or we've started working on it. If you want to change something in your order after it's been placed, please get in touch with us by emailing hello@annabel-b.com as soon as possible.

We have an active workshop and aim to produce your product within 3-5 working days.  If you require an urgent delivery, please contact our customer service team by emailing hello@annabel-b.com and have your order number ready.

Please forward your enquiry to our customer service team by emailing hello@annabel-b.com and they will direct you to Annabel or the relevant team member.

Yes, our jewellery makes a perfect gift. All pieces come presented in gift tins and you can add a message by ticking 'Add order note' on the basket and adding a message.

Remember to add the recipient's name and address in the 'Delivery' section at the checkout to send it directly to them.

You can find more information about caring for your Annabel B jewellery here.

Many of our rings are open facing and have some flexibility in sizing by gently pulling them apart.  If you have a particular sizing requirement, please contact us on hello@annabel-b.com and we will advise if you if you to need place a special order.

If you have accidental damage to your item, please contact our customer service team by emailing hello@annabel-b.com and we will advise if we are able to repair it for you. 

If we can repair the item, you'll need to cover the cost to send the item securely to us and there may be a repair charge. This will be clearly communicated to you prior to shipping any product.

All of our jewellery comes with a 2-year warranty. During this period, we offer free replacements for any faults caused by manufacturing or material defects. If your piece develops a fault or breaks due to a production issue, simply contact our customer service team here and we’ll replace it for you.

Please note, our warranty does not cover loss, accidental damage, plating damage, general wear and tear, or issues caused by improper use or storage.

To activate your warranty, proof of purchase is required. If you no longer have your order number, get in touch and we’ll help locate it for you.

Our warranty only applies to items purchased directly from us. For purchases made through our stockists, please reach out to them directly regarding any issues.

You can get in touch with us by emailing hello@annabel-b.com or using the contact form here.