Thank you for visiting the Annabel B online jewellery store. 

Here you'll find answers to questions you might have. If there's anything else you'd like to know, please get in touch.


  • Do you sell gift cards?

  • How long does an Annabel B piece take to make? 
  • Each piece is individually handmade by Annabel to order with love and care in our Mayfair studio. We generally request that customers allow X weeks for delivery from the date of your order. If you require something more urgently, please get in touch and we’ll try to best accommodate your needs.

    Bespoke orders - including engagement rings - may take a little longer. If you have a time-sensitive request, please contact us [hyperlink to email].

    Repairs and Resizing

  • I need an item resized - how does that work?
  • All bracelets and rings are offered in a choice of sizes at checkout, and all necklace chain lengths are stated in the product description. On some products, custom lengths are available.

    Once received, if a bracelet, necklace, or ring purchased online requires resizing, please contact us. For any resizing required after delivery, please note that this will incur additional charges, unless otherwise agreed in advance (e.g. when a customer doesn’t know the recipient’s size). In the event that the item needs to be lasered or replated due to the resizing work, we will notify you beforehand of any further costs for you to agree to.

  • Do you offer a lifetime guarantee or a repair service?
  • Annabel to provide policy


  • How do I know my size?
  • We’ve created Sizing Tools, please see here [hyperlink to size guide]. You can self-measure, or if you prefer, please email us to make an appointment in our studio where we can take your measurements. 


  • What do I do if my piece needs to be resized?
  • If an item needs to be resized, please note: Resizing requirements do not fall under the category of faulty. This is an additional service we can offer - further costs may apply. Please get in touch with us.


    Faulty Items

  • What do I do if I believe my item is faulty?
  • In the event that an item is faulty, defective, or incorrect, you must inform us in writing with full details of the order and the defect. The item/s in question must additionally be sent back to us within 14 days of receipt, along with your proof of purchase. 

  • What is your policy for returns on sale items?
  • Sale items are not eligible for refund or exchange, unless the item in question is faulty.

    • Should we include a policy for items bought in-store e.g. Lakeland?

  • Is there anything you don’t accept returns on?

  • We don't accept returns on earrings - for hygiene reasons. 

    Any made-to-order, bespoke, soldered or jewellery that has an additional engraving. 

    Items otherwise altered to a customer's request, i.e. resized rings or pieces personalised to suit the needs of the customer. 

    The above does not apply to faulty or defective items. See above note on returns for items believed to be faulty. 

  • Do you accept returns on gifts? 
  • If you have received an item as a gift, we will happily provide a credit note for the item’s current price. This can be be used towards the purchase of a different item with the same or greater value. Please note that the above terms still apply to all gift returns. 

    Nothing in this policy affects your legal rights.


  • Do you do bespoke?

  • How do I book an appointment to discuss a commission?
  • Please contact us if you would like any information about a particular piece, or you wish to discuss something bespoke. We would be happy to arrange an appointment at our studio. Find out more about our bespoke service here [hyperlink to Commissions page], along with examples of commissions we’ve created over the years.

  • Do you make engagement rings and wedding bangs?
  • Yes, please get in touch with us to talk through your ideas!

  • Can you engrave jewellery?
  • We do, and typically charge an additional fee depending on the design of the engraving.


  • How much is donated to charity for the Charity Editions?
  • For each of Annabel’s charity editions, 100% of the proceeds go directly to the charity. Limited editions, only 100 of each piece are ever available for each charity. Each piece is hand-numbered and comes complete with a  numbered authenticity certificate.

  • How do you choose the charities you partner with?

  • Can I recommend a charity for you to create pieces for?